Hope Endoors Community Services Privacy Policy

Effective Date: February 1 2024

Welcome to Hope Endoors!

At Hope Endoors, a proud part of The Chance Centre family, we’re committed to maintaining the trust and confidence of our visitors. In this Privacy Policy, we’re happy to inform you about when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

1. Information We Collect:

  • Personal Data: This includes your name, address, email address, and telephone number, which you provide voluntarily when you register for our services, sign up for our newsletter, or participate in a survey.
  • Behavioural Data: For children and youth attending our programs, we might collect information related to behavioural and self-regulation challenges, but only with parental or guardian consent.

2. How We Use Your Information:

  • To provide the tailored services of Hope Endoors.
  • To update you about our new programs and services.
  • To request feedback and improve our offerings.

3. Sharing Your Information:

  • Your personal information is treated as confidential. We only share it with our staff and third-party service providers who assist us in running Hope Endoors, and they are bound by confidentiality.
  • We do not sell, rent, or trade email lists with other companies and businesses.

4. Security of Your Personal Information:

  • We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
  • Only employees who need the information to perform a specific job are granted access to personally identifiable information.

5. Access to Your Personal Information:

  • You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at info@hopeendoors.com

6. Changes to this Privacy Policy:

  • We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us: For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@hopeendoors.com or by mail using the details provided below: 60 Queen St. E Unit 106 Brampton, ON